Kansha Care - Privacy Policy

Effective Date: 1st April 2026Kansha Care Technologies Private Limited ("Kansha Care", "we", "our", "us") provides elderly safety and monitoring services through connected devices, the Kansha mobile application, always-on Voice SOS, alert systems, and caregiver coordination.This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with our services.

1. Scope of Services

Kansha Care provides a system of connected devices installed at user premises that enable:

  • Emergency alerts, including voice-triggered SOS ("Voice SOS"), fall detection, door breaches, and inactivity/wandering monitoring

  • Communication with caregivers and designated emergency contacts

  • Monitoring of device status and activity for safety purposes

We do not provide medical diagnosis or treatment services.

2. Information we Collect

We collect only the data necessary to deliver and improve our services.

a) Personal Information

  • Name, phone number, and address

  • Emergency contact details

  • Existing chronic medical conditions and / or mobility and ADL challenges

b) Voice and Data Audio

  • With your permission, the App's microphone listens on an ongoing basis — including while your screen is off or the App is running in the background — to detect a configured Voice SOS trigger phrase or distress sound.

  • Audio captured for this purpose is transmitted securely to our voice-processing third-party apps and processed using infrastructure hosted on secure cloud service, solely to detect a possible SOS event.

  • Audio that does not match a trigger is processed transiently and not retained.

  • When a Voice SOS trigger is detected, the relevant audio clip is retained for 30 days to allow our command centre to verify the alert and for incident review, after which it is deleted.

  • All audio transcripts will be stored for 30 days. Users may request for deletion of their data at any time.

c) Location Data

  • With your permission, the App collects precise device location at the time an SOS/alert is triggered or verified.

  • If wandering detection feature is turned ON, the app captures location periodically in the background for geofencing to trigger wandering alerts.

d) Care Recipient Information

  • Name, age, and basic contextual information required for service delivery

e) Device and Technical Data

  • Device identifiers (device ID, SIM details)

  • Device status, connectivity, and activity logs

f) Alert Data

  • SOS triggers, emergency alerts, and timestamps

  • Event logs required for incident response

3. Purpose of Data Use

We use personal data strictly for the following purposes:- To operate and deliver Kansha Care services, including Voice SOS trigger detection
- To detect, process, and respond to emergency alerts
- To notify caregivers, emergency contacts, or empanelled emergency services
- To maintain service reliability, performance, and safety
- To provide customer support and service-related communication

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal data.We may share data only:- With Voice AI services and third-party apps, for the sole purpose of processing audio to detect Voice SOS triggers
- With trusted service providers required to operate our platform (e.g., cloud hosting, communication providers)
- With designated emergency contacts during alert events
- With empanelled emergency providers to respond to critical alert events
- Where required by applicable law or legal processAll third-party processing is limited to service delivery purposes.

5. Data Storage and Security

Personal data is securely stored using secure, third-party cloud infrastructure services.We implement appropriate technical and organizational measures to protect personal data, including:- Access controls to restrict data access to authorized personnel only
- Secure data storage and transmission practices
- Monitoring and logging mechanisms to detect and prevent unauthorized access
- Periodic review of systems and processes to enhance securityWe rely on third-party cloud infrastructure providers, which maintain industry-standard security, compliance, and data protection frameworks. However, Kansha Care independently manages and is responsible for application-level security and access controls within its systems.

6. Data Retention

We retain personal data only for as long as necessary to:- Provide our services
- Maintain operational records
- Comply with legal obligationsUsers may request deletion of their data at any time, subject to applicable requirements.

7. User Rights

Users may:- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of their data, including voice and location dataRequests can be made via the contact details below.

8. Contact Details

For any questions, requests, or concerns regarding this Privacy Policy, please contact:Kansha Care Technologies Private Limited
Email: [email protected]

© Kansha.care | Caring for those who cared for us
Kansha Care Technologies Pvt. Ltd.

Kansha (कृतज्ञता) means gratitude—the foundation of our service to seniors.