Effective Date: 1st April 2026Kansha Care Technologies Private Limited (“Kansha Care”, “we”, “our”, “us”) provides elderly safety and monitoring services through connected devices, alert systems, and caregiver coordination.This Privacy Policy describes how we collect, use, store, and protect personal information in connection with our services.
1. Scope of Services
Kansha Care provides a system of connected devices installed at user premises that enable:
Emergency alerts (including SOS triggers)
Communication with caregivers and designated contacts
Monitoring of device status and activity for safety purposes
We do not provide medical diagnosis or treatment services.
2. Information we Collect
We collect only the data necessary to deliver and improve our services.
a) Personal Information
Name, phone number, and address
Emergency contact details
Existing chronic medical conditions and / or mobility and ADL challenges
b) Care Recipient Information
Name, age, and basic contextual information required for service delivery
c) Device and Technical Data
Device identifiers (device ID, SIM details)
Device status, connectivity, and activity logs
d) Alert Data
SOS triggers, emergency alerts, and timestamps
Event logs required for incident response
3. Purpose of Data Use
We use personal data strictly for the following purposes:- To operate and deliver Kansha Care services
- To detect, process, and respond to emergency alerts
- To notify caregivers, emergency contacts, or empanelled emergency services
- To maintain service reliability, performance, and safety
- To provide customer support and service-related communication
4. Data Sharing and Disclosure
We do not sell, rent, or trade personal data.We may share data only:- With trusted service providers required to operate our platform (e.g., cloud hosting, communication providers)
- With designated emergency contacts during alert events
- With empanelled emergency providers to respond to critical alert events
- Where required by applicable law or legal processAll third-party processing is limited to service delivery purposes.
5. Data Storage and Security
Personal data is securely stored using infrastructure provided by Microsoft Azure.We implement appropriate technical and organizational measures to protect personal data, including:- Access controls to restrict data access to authorized personnel only
- Secure data storage and transmission practices
- Monitoring and logging mechanisms to detect and prevent unauthorized access
- Periodic review of systems and processes to enhance securityWe rely on cloud infrastructure providers such as Microsoft Azure, which maintain industry-standard security, compliance, and data protection frameworks. However, Kansha Care independently manages and is responsible for application-level security and access controls within its systems.
6. Data Retention
We retain personal data only for as long as necessary to:- Provide our services
- Maintain operational records
- Comply with legal obligationsUsers may request deletion of their data at any time, subject to applicable requirements.
7. User Rights
Users may:- Request access to their personal data
- Request correction of inaccurate data
- Request deletion of their dataRequests can be made via the contact details below.
8. Contact Details
For any questions, requests, or concerns regarding this Privacy Policy, please contact:Kansha Care Technologies Private Limited
Email: [email protected]
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Kansha Care Technologies Pvt. Ltd.
Kansha (कृतज्ञता) means gratitude—the foundation of our service to your parents